I do understand why we moved away from Bugzilla. Simply takes me less time to find what I need compared to our new system. Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug.
For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated". Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. This is a point where OTRS definitely scores. One of the key aspects of a bug tracker is definitely the performance of its search functionality. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something. This implies there is no or only minor explanation needed to get started with Bugzilla. The most common things are but a click away. No options hidden behind mysterious hamburger menus or gear wheel icons. No need to navigate through different submenus to do even the simplest of tasks. Very simple and clean, everything does what you expect it to do.
Bugzilla downloads software#
It's a school book example of how great free and open source software can be. To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with. Up until about a year ago, Bugzilla was the bug tracking application used in our company. Creating and finding bugs in a matter of seconds, completely hassle-free.
0 kommentar(er)
